FAQ

Questions about the DEW® STORE:

    PRODUCT

    Where is THE GHOSTS OF MTN DEW VOO-DEW® PAST available to purchase?  
    • MTN DEW GHOSTS OF VOO-DEWs(R) PAST is back for a limited time while supplies last and available on the Dew Store on 10/24 on or about 11 am EST.
    • There will be very limited quantities available at both Walmart.com on 10/24 early evening and Amazon.com starting on 10/25.  
    How many cans come in an order? 
      • THE GHOSTS OF MTN DEW VOO-DEW® PAST is available in 6-packs of 16 oz cans. Limit 2 6-packs per customer.
        • MTN DEW GHOSTS OF VOO-DEWs(R) PAST is a 6-pack variety pack of our three past MTN DEW VOO-DEW Flavors. The pack contains:
          • (2) 16 oz can of MTN DEW VOO-DEW 1.0 last released in 2019
          • (3) 16 oz cans of MTN DEW VOO-DEW 2.0 last released in 2020
          • (1) 16 oz cans of MTN DEW VOO-DEW 3.0 last released in 2021
    Why is there only (1) can of MTN DEW VOO-DEW 3.0 last released in 2021?
    • Due to production realities, we were only able to produce a certain quantity of each flavor. Configuring in this way allowed us to create more 6-pack variety packs.
    Is there a limit to how much THE GHOSTS OF MTN DEW VOO-DEW® PAST I can buy? 
    • To make sure Dew Nation can get their hands on this limited release product drop, we are limiting purchase to 2 6-packs per customer.
    Is THE GHOSTS OF MTN DEW VOO-DEW® PAST able to ship to my location/zip code?
    • Check here to see if DEW ships to you. 
    Why can’t THE GHOSTS OF MTN DEW VOO-DEW® PAST can’t ship to my zip code? I live in a major city/metro area. 
    • We’re sorry that THE GHOSTS OF MTN DEW VOO-DEW® PAST will not be able to be shipped to your area from the DEW® Store. We are working on building capabilities to ship product to more locations. We apologize for any frustration this inconvenience may cause and want you to know we are always working to expand our capabilities. Check here to see if DEW ships to you.

    DEW STORE 

    Do I need to be a Dew Nation HQ member to purchase THE GHOSTS OF MTN DEW VOO-DEW® PAST? 
    • Yes, only Dew Nation HQ members will have access to purchase this exclusive flavor drop!
    Do I need to be a Dew Nation HQ member to purchase Dew Store products? 
    • Yes, starting 5/24/2022, we required a Dew Nation HQ login to access products drops. 
    Am I already a Dew Nation HQ member?
    • If you are unsure of whether or not you have a DNHQ account, try making an account with your email address. If your email is already in use, you will be notified upon sign-up. If you forgot your password, you will be given instructions to reset it. If you do not have an account, you can follow the instructions on screen to create one. 
    How do I become a Dew Nation HQ member? 
    • There are two ways to make a DNHQ account. 
      • Option 1(on the DEW Store): 
        • Head to the dewstore.com and click on the icon in the navigation and click sign up. Enter your name, email address and a password. Make sure to opt in to receive emails for exclusive DEW® Nation HQ content and rewards! Hit Sign Up and you are officially a member of the DEW Crew at DEW® Nation HQ!
      • Option 2:
        • Head to dewnationhq.mountaindew.com and click “Sign Up.” Enter your name, email address and a password. Make sure to opt in to receive emails for exclusive DEW® Nation HQ content and rewards! Hit Sign Up and you are officially a member of the DEW Crew at DEW® Nation HQ!
    What are the benefits of being a Dew Nation HQ member? 
    • Stay up to date on DEW® Store product launches, exclusive flavor releases and DEW® events. 
    • Exclusive access to purchase DEW® Store product drops!
    • Get Free Shipping on DEW® Store merch!
    • Use your creativity to complete challenges, level up and earn achievement badges to decorate your profile!
    • Connect with other members of DEW® Nation and share your love for DEW® on the discussion board!
    • Have an idea for a new flavor? Want our opinion on your DEW® collection? Share your DEW® passion with us directly to help DEW® work for you!

    ORDERS + FULFILLMENT

    When should I expect to receive my purchase? 
    • Product should arrive within 7-10 business days of purchase dependent on carrier capacity at the time of order. 
    Who can I talk to if I have a problem with my order?
    • You can contact our friendly Customer Care team here. If you prefer calling, business hours are Monday-Friday 9am-5pm Eastern Time (“ET”). 
    My order was canceled. When will I get my refund?
    • Refunds are processed up to 7 days after the refund has been placed.
    I need to cancel my order. How do I do that? 
    • You can cancel any order within one (1)  hour of receiving your purchase confirmation, by calling our friendly Customer Care team at 866-468-6339 during regular business hours. Customer Care Team business hours are  Monday-Friday 9am-5pm Eastern Time (“ET”). If your purchase was made outside of business hours, please call before 10am ET the next business day to cancel your order. If your credit card has already been charged for an order  that is canceled, you will be issued a refund.  In most cases this credit should appear on your account within the next regular billing cycle.

     Do you offer returns or exchanges?    
    • All soft drink product sales on dewstore.com are final, we do not offer any refunds or returns. Please contact us to let us know if you have any issues or concerns with your Dewstore order.  
      • If you are unsatisfied with merchandise that you have purchased from the DEW® Store, you may return the product for a full refund.  To return an unwanted product for a refund of the purchase price, please send the unopened product within forty-five (45) days from the date of shipment.  Merch must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, instructions and accessories to ensure full credit.  Original shipping and handling and return postage charges will not be refunded.
    Can  THE GHOSTS OF MTN DEW VOO-DEW® PAST be shipped to my country?
    • At the moment, MTN DEW GHOSTS OF VOO-DEWs(R) PAST 6-Packs can only be shipped within the continental United States. We do not ship to P.O. boxes, FPOS, or anywhere internationally. Please make sure to include a street address to ensure proper delivery of your order.